1. Data controller
Rent Advice Services Ltd (EIK 200603931), represented by Philip Stanimirov, acts as data controller for personal data processed through this website and related tour communications.
2. Data we collect
- Identity and contact data (name, email, phone, country).
- Inquiry and booking details (tour interest, dates, participant notes, messages).
- Communication records (email and messaging follow-ups, including WhatsApp if used).
- Technical data (IP, browser type, device information, and on-site interaction events).
3. Why we process data
- To respond to inquiries and prepare tour offers.
- To manage bookings, scheduling, and traveler communication.
- To improve website functionality, security, and user experience.
- To meet legal obligations, accounting, and business recordkeeping requirements.
4. Legal bases
Processing is based on pre-contract steps at your request, contract performance, legal obligations, legitimate interests in service operation, and consent where specifically required.
5. Data sharing
Data may be shared only as necessary with trusted processors such as website hosting, email providers, analytics providers, and technical support partners, subject to confidentiality and data protection safeguards.
6. International transfers
Where service providers process data outside the European Economic Area, appropriate safeguards are applied, including contractual protections aligned with applicable data protection law.
7. Retention
Personal data is retained only for as long as needed for inquiry handling, booking administration, legal compliance, and legitimate business records. Data no longer required is deleted or anonymized.
8. Your rights
Depending on applicable law, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent.
You also have the right to lodge a complaint with a competent supervisory authority.
9. Security
Reasonable technical and organizational measures are applied to protect personal data against unauthorized access, misuse, loss, or disclosure.
10. Contact for privacy matters
For privacy requests, contact: rentadviceservices@gmail.com.